99kopi Privacy Policy

Introduction and Scope of This Policy

99kopi operates under international licensing as an online casino platform providing online slot, live casino and sports betting services to Malaysian players aged 21 and above. This Privacy Policy is an official document that sets out our practices regarding the protection and management of users' personal information.

This policy applies to all information collected through the website 99kopi.net, including during the account registration process, deposits, withdrawals, use of customer support services, and all other interactions with our platform.

By registering an account or continuing to use 99kopi services, you acknowledge that you have read, understood and agreed to the terms stated in this Privacy Policy.

Personal Information We Collect

During the registration process, use of services and account verification, 99kopi may collect personal information that includes but is not limited to:

• Identity information: full name, identification card number (MyKad), date of birth and gender for age verification and KYC (Know Your Customer) purposes.
• Contact information: email address, mobile phone number, and mailing address where applicable.
• Financial information: e-wallet account details such as Touch 'n Go eWallet, DuitNow and Boost, as well as online banking information (FPX) required to process deposits and withdrawals.
• Usage data: transaction records, betting history, game preferences, and login activity including IP address and device type used.
• Technical information: browser type, operating system, screen resolution, and session data collected automatically when you visit our website.
• Communications: records of conversations with our customer support team via live chat or email for service improvement and complaint resolution purposes.

We only collect information that is genuinely necessary to operate our services, meet licensing obligations, and ensure a safe and responsible user experience.

Purpose of Data Collection and Processing

Personal information collected by 99kopi is used for legitimate and transparent purposes, including:

• Verifying user identity and ensuring the minimum age requirement of 21 years is met before access to the platform is granted.
• Processing financial transactions including deposits via Touch 'n Go eWallet, DuitNow, FPX (online banking), Boost, and cryptocurrencies such as USDT, BTC and ETH, as well as withdrawals that are typically completed within 15 minutes to 2 hours.
• Meeting legal compliance requirements including Anti-Money Laundering (AML) procedures and customer verification (KYC) mandated by our international licensing body.
• Providing effective customer support through live chat and email channels in Bahasa Melayu and English on a 24/7 basis.
• Delivering important service communications including promotional notifications such as a 150% welcome bonus up to RM1,500, and updates related to your account.
• Detecting and preventing fraud, unauthorised use of the platform, and ensuring the safety of all users.
• Improving the platform, services and content based on analysis of aggregated and anonymised usage patterns.

Sharing Information with Third Parties

99kopi respects your privacy and does not sell or distribute your personal information to third parties for commercial marketing purposes. However, there are limited circumstances where information sharing may occur:

• Service providers: third parties that assist in operating our platform such as payment gateway providers, game software developers, and technology infrastructure providers. All such parties are bound by strict data protection agreements.
• Legal requirements: where required by court order, valid requests from law enforcement agencies, or licensing obligations applicable to 99kopi's operations.
• Fraud prevention: in cases where fraudulent activity, money laundering or platform use that violates the terms of service is detected, relevant information may be shared with the appropriate authorities.

In all of the above circumstances, we only share the minimum information necessary and ensure that such sharing complies with appropriate data protection standards.

Technical Security and Protection

User data security is 99kopi's top priority. We implement multiple layers of technical and organisational protection to ensure your personal information is safeguarded at all times:

• Data encryption using industry-standard SSL/TLS protocols for all data transmissions between your browser and our servers.
• Password storage in hashed form using cryptographic algorithms that cannot be reversed, ensuring your account password cannot be read even by internal staff.
• Continuous security monitoring to detect and respond to any unauthorised access attempts or suspicious activity.
• Internal access controls ensuring that only authorised staff with a legitimate job need can access users' personal information.
• Regular security audits by independent parties to assess and continuously improve the platform's security posture.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to use a strong and unique password for your 99kopi account and not share your login details with anyone.

Cookies and Similar Technologies

The 99kopi website uses cookies and similar tracking technologies to improve the user experience and understand how our platform is used. The types of cookies used include:

• Session cookies: required to maintain your login session and ensure the basic functions of the platform work correctly. These cookies are deleted automatically when you close your browser.
• Preference cookies: store your chosen settings such as display language and game preferences to provide a more personalised experience.
• Analytics cookies: collect aggregated and anonymous information about website usage patterns to help us improve the platform's content and functions.

You can manage or block cookies through your internet browser settings. Please note that blocking certain cookies may affect the functionality and experience of using the 99kopi platform.

Your Rights as a User

As a 99kopi user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team via 24/7 live chat or email at [email protected]:

• Right of access: you have the right to request a copy of the personal information we hold about you.
• Right to rectification: you may request that we correct any information that is inaccurate or incomplete.
• Right to erasure: in certain circumstances, you may request the deletion of your personal information, subject to record-keeping obligations required by our licensing.
• Right to restrict processing: you may request that we limit how we process your personal information in certain circumstances.
• Right to object: you have the right to object to the processing of your personal information for direct marketing purposes.
• Right to data portability: you may request your data in a machine-readable format for transfer to another service provider.

Data Retention and Deletion

99kopi retains your personal information for as long as your account is active or as long as needed to provide services to you. Following account closure, we may retain certain records for the period required by legal obligations, financial audits, or the resolution of any outstanding disputes.

Financial transaction data and betting records are typically retained for the period required by the licensing authority and applicable AML requirements. Once the retention period ends, data will be securely deleted or anonymised.

Changes to This Privacy Policy

99kopi reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, licensing requirements, or relevant legal developments. Any changes made will be posted on this page with a new effective date.

For material changes, we will endeavour to notify you by email or via an in-platform notification. Continued use of 99kopi's services after such changes are posted will be considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or 99kopi's handling of your personal information, our dedicated team is ready to assist you:

• Live chat: available 24/7 in Malay and English directly through the 99kopi platform.
• Email: [email protected] — we aim to respond to every enquiry promptly.

All privacy-related requests will be handled carefully and kept confidential. We are committed to addressing your concerns seriously and within a reasonable time.